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1. Customer Service Support

Thank you so much for your interest in procase.com.

Welcome to our Customer Support Center. If you do not see answers to your questions on the support page, please feel free to contact us via email. A support agent will get back to you in a timely manner. We will be more than happy to assist you.

E-mail: support@procase.com

 

2. Do you have a local store I can visit?

Sorry, we do not have local stores, and procase.com is an online store. Procase.com manufactures and sells our brand products to major marketplace channels like Amazon.com.

1. What is the estimated standard shipping cost?

Free Shipping to the US. If you need to ship to other countries, please order from our Amazon store. You can find the button link to our amazon store on our product detail page.

 

2. What is the standard shipping time?

5-10 working days in US.

We know that you urgently need a shell to protect your expensive device, and we will do our best to get the product delivered as soon as possible.

 

3. How can I track my order?

You will receive a confirmation email with a tracking number when your item is shipped.

 

4. Can you expedite my order?

We will not be able to expedite or overnight orders. All orders will be shipped via standard DHL and USPS.

Or you can purchase from our Amazon store which offers a variety of shipping options, if you need to expedite your delivery.

1. What is the warranty policy?

We are responsible for our product conditions. We would love to help you solve any issues. We want you to have positive experience every time you shop with Procase. Please let us know if you ever receive any defective items by contacting us via support@procase.com

Procase 3-Months Warranty

         Most products are covered by a limited warranty of three months from the delivery date.

Procase 1-Year Warranty

         The electronic product is covered by a limited warranty of one year from the delivery date.

 

2. What is not covered by warranty?

Items that are purchased from unauthorized re-sellers, damage caused by misuse, accident and other improper operation other than its intended purpose.

 

3. How do I start a warranty claim?

Contact us through email with your order ID, product name and problems to support@procase.com. We will help you with the rest.

1. What is the return policy？

Products purchased directly from www.procase.com are covered under 30 Days Money Back Guarantee.

Following the 30 days from the original date of purchase, you may return any product purchased from ProCase for any reason and receive a refund for the original purchase price of the product. As per our Return Policy, we do ask that you ship the item back to us and the item has to be in new, unopened and sellable condition.

Once the product is received by us here at ProCase, we will be happy to proceed with processing the refund. We only cover the return shipping costs and issue the full refund for the returned items that are quality-related or direct results of operation error made on our end, which includes defective items, missing items, and wrong items. Otherwise, returns are subject to restocking fees of 15% of the purchase price and return shipping fees. ProCase will assess the restocking fees and return shipping fees to deduct the fees from the refund amount on all returns.

For exchanging of correct models/versions, accidental orders, and providing wrong shipping address, customers are responsible for return shipping costs. 

Please note: unauthorized reselling of any ProCase brand products is prohibited.

 

2. How to deal with the wrong items received?

We sincerely apologize for sending the wrong item. We do our best to get all the orders right at the first time, and our goal is to ensure the highest satisfaction to all of our customers. There are infrequent cases when we get orders mixed up because of the high volumes of orders we receive each day. But don’t you worry, we are here to help, and our customer representatives will be more than happy to assist.

What you need to do: Send us a photo of the wrong item that you received to our customer service or email to: support@procase.com.

Please include "Wrong Item Received" in your Subject Line, and we will send the correct item out as soon as we can. If you would like a refund instead, simply return all the wrong items or the entire order back to us for a full refund. All items have to be returned for the full refund desired. For orders with multiple items, if you decide to keep some items and return the rest, partial refunds will be credited back to your account.

 

3.  How to start a return/exchange?

Contact us through email with your order ID, product name and reason for Return to support@procase.com. We will help you with the rest.

You will be notified once we receive the product and issue a full product refund.

 

4. Once my order has been refunded, how long will it take for my account to process the credit refund?

Please allow approximately 5-7 business days. If you don’t see your credit refund, please follow up with your financial institution.

1. How can I get promotion information and discount code?

We offer different discounts seasonally, and you can get the latest information by join our  vip club through our website, or following us on  Facebook, Instagram and Twitter.

 

2. Can I use more than one promotional code per order?

All promotion and discount code needs to be added into the shopping cart before checkout. You can find the code box on the right side of the checkout page. Only one code can be used per order at this time.

If your Promo Code is not working, please try clearing your browser cache or try using a different web browser. If the code is still not working, please contact us via support@procase.com.. We will do our best to assist you further.

 

3. How can I become a reviewer (Blog, YouTube, etc.)?

Thank you for your interest in teaming up with Procase.com. If you are interested in becoming a product reviewer, please join our  influencer program.