If you do not see answers to your questions on the support page, please feel free to contact us via email. A support agent will get back to you in a timely manner. We will be more than happy to assist you.

E-mail: support@procase.com

At the moment, ProCase does not have any physical retail stores.
Procase.com is our official online store, where we design, manufacture, and sell all ProCase products directly to customers.  

Before placing your order, please carefully review all details to ensure everything is correct.

· For tablet cases and screen protectors, confirm that the selected model is compatible with your device. You can find supported models and how to check your device model on the product page descriptions and images.

· For size-specific products such as EVA hard cases or watch boxes, please double-check the dimensions to make sure they meet your needs.

You can always change your order before you checkout - just go to the shopping cart and you can add or remove items.

If you have already checked out, please contact us (Email: support@procase.com) and we'll do our best to change your order before it is shipped.

If your order has not yet been shipped, our customer service team may be able to cancel it directly. Please contact us as soon as possible.

Once an order has been processed, it cannot be canceled.
If you no longer wish to receive it, please refuse the package at delivery and mark it as “Return to Sender.” Be sure to contact our customer service team before returning the item.
Email: support@procase.com

Orders are usually processed within 24–48 hours.

If your order has remained unfulfilled for more than 3 business days, it may be due to temporary stock replenishment delays.
For specific order details, please contact us through support@procase.com.

Yes, an automatic order confirmation will be sent to your email address when your order is completed.
The email will include the order number, items ordered, shipping and payment method.

If you’ve created an account with ProCase, you can easily view and track your orders.

Simply log in via My Account in the footer navigation and visit your account dashboard to see your full order history, shipping status, and tracking numbers.

If you’re unable to access this information, please contact us at support@procase.com

—our customer service team will be happy to help.

Please note: orders placed before creating an account or as a guest checkout will not appear in your account dashboard. However, you will still receive all order and shipping updates via email.

For regular retail orders, we currently ship only to the United States and Canada.

For bulk or wholesale orders, we are able to ship to most countries and regions, including:

North America: United States, Canada, Mexico

Europe: United Kingdom, Germany, France, Spain, Italy, Netherlands, Sweden, Turkey, Poland, Belgium, Ireland

Asia & Middle East: Japan, Singapore, United Arab Emirates, Saudi Arabia

Oceania: Australia

If you’re unsure whether we can ship to your country, please contact our customer service team (support@procase.com) for confirmation.

Bulk orders are eligible for special pricing—feel free to reach out for a quote.

For normal orders, the goods would be shipped from our warehouse in the United States or Canada.

For bulk orders, the goods might be shipped from warehouse in the US or our manufacturer's warehouse in China.

We offer FREE SHIPPING service on all orders within the United States and Canada. No minimum purchase required! 

United States: Typically 3–7 business days

Canada: Typically 5–12 business days

Please note that delivery times may be extended due to extreme weather or carrier-related delays.

If your standard shipping order has not arrived within 12 days after shipment, please contact our customer service team (support@procase.com) and we’ll be happy to assist.

For normal orders, the goods would be shipped from our warehouse in the United States or Canada.

For bulk orders, the goods might be shipped from warehouse in the US or our manufacturer's warehouse in China.

Order Confirmation Email:

After placing your order, you should receive a confirmation email from us. Your order number will be displayed at the top or within the order details section.

User Center:

If you have an account, log in to your User Center on our website. Navigate to My Orders to find the order number associated with your purchases.

Once you receive a shipping confirmation email, your order has been processed and shipped. If the tracking information isn't updating, it could be due to one of the following reasons:

Processing Delay: The package may be in transit but hasn’t been scanned or processed by the postal service yet. Allow a few days for updates, or contact your local post office with the tracking number for more details.

Transit Time: The package could still be en route to the destination country, especially for international orders.

Local Logistics Delay: The local logistics provider may not have processed the package yet after receiving it.

Potential Loss in Transit: If there's no update for over 2 weeks, the package may have been lost during transit.

If you're unsure about your orders status, please contact us (support@procase.com) for assistance.

Unfortunately, we will not be able to expedite or overnight orders.
All orders will be shipped via standard DHL and USPS.

1. What is the warranty policy?

The state of our products is our responsibility. We'd be happy to assist you in resolving any problems. We want your shopping experience with Lolalet to be great every time. 

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Kindly notify us at support@procase.com if you ever receive damaged products that prove defective because of improper material or workmanship, under normal use and maintenance.

• ProCase 1-Year Warranty 

• Our products are covered by a limited warranty of one year from the original purchase date. 

2. What is not covered by warranty?

• Items that are purchased from unauthorized resellers, damage caused by misuse, accident and other improper operation other than its intended purpose.

• This Limited Warranty does not cover any problem that are caused by:Conditions, malfunctions or damage not resulting from defects in material or workmanship.The product that has already used after-sales service, including but not limited to product replacement and full refund.

• We reserve all the rights to decide whether a product is still covered by warranty or not.

3. How do I start a warranty claim?

Contact us through email with your order ID, product name and problems to support@procase.com. We will help you with the rest.

1. What is the return policy？

Products purchased directly from www.procase.com are covered under 7 Days Money Back Guarantee.

Contact us within 7 days after receiving the package to return any product purchased directly from ProCase. As per our Return Policy, we do ask that you ship the item back to us and the item has to be in new, unopened, and sellable condition. Please provide Clear and Detailed photos of the item and the package to our Customer Service Team prior to the return. We reserves all rights to decide if the order can be returned.

Once the product is received by us here at ProCase, we will be happy to proceed with processing the refund. Please note that the actual refund amount you would receive is related to the reason for return. We only cover the return shipping costs and issue the full refund for the returned items that are quality-related or direct results of operation error made on our end, which includes defective items, missing items, and wrong items. Otherwise, returns are subject to restocking fees of 15% of the purchase price and return shipping fees. ProCase will assess the restocking fees and return shipping fees to deduct the fees from the refund amount on all returns.

For exchanging correct models/ versions, accidental orders, and providing wrong shipping address, customers are responsible for return shipping costs.

For other selling platforms, please contact the corresponding Customer Support Department and abide by their specific policies regarding returns.

Please note: unauthorized reselling of any ProCase brand products is prohibited.

2. How to deal with the wrong items received?

We sincerely apologize for sending the wrong item. We do our best to get all the orders right at the first time, and our goal is to ensure the highest satisfaction to all of our customers. There are infrequent cases when we get orders mixed up because of the high volumes of orders we receive each day. But don’t you worry, we are here to help, and our customer representatives will be more than happy to assist.

What you need to do: Send us a photo of the wrong item that you received to our customer service or email to: support@techvendorstore.com.

Please include "Wrong Item Received" in your Subject Line, and we will send the correct item out as soon as we can. If you would like a refund instead, simply return all the wrong items or the entire order back to us for a full refund. All items have to be returned for the full refund desired. For orders with multiple items, if you decide to keep some items and return the rest, partial refunds will be credited back to your account.

3. How to start a return/exchange?

Contact us through email with your order ID, product name and reason for Return to support@procase.com. We will help you with the rest.

You will be notified once we receive the product and issue a full product refund.

4. Once my order has been refunded, how long will it take for my account to process the credit refund?

Please allow approximately 5-7 business days. If you don’t see your credit refund, please follow up with your financial institution.

1. How can I get promotion information and discount code?

We offer different discounts seasonally, and you can get the latest information by subscribing our newsletter through our website, or following us on Facebook, Instagram and YouTube.

2. Can I use more than one promotional code per order?

All promotion and discount code needs to be added into the shopping cart before checkout. You can find the code box on the right side of the checkout page.

Only one code can be used per order at this time.

If your Promo Code is not working, please try clearing your browser cache or try using a different web browser. If the code is still not working, please contact us via support@procase.com. We will do our best to assist you further.

3. How can I become a reviewer (Blog, YouTube, etc.)?

Thank you for your interest in teaming up with Procase.com. If you are interested in becoming a product reviewer, please make sure to send us the following information to our email support@procase.com:

• Full Name, Phone Number, Email Address

• Link to your Blog/ YouTube channel/ etc.

• Followers of each social channel

• Shipping Address

• If Applicable: Equipment used for making videos/ etc.

We will then forward your email to our Media Team. Someone will get in touch with you shortly if they are interested.

Once again, thank you so much for your interest in our company.