1. What is the return policy？
Products purchased directly from www.procase.com are covered under 7 Days Money Back Guarantee.
Contact us within 7 days after receiving the package to return any product purchased directly from ProCase. As per our Return Policy, we do ask that you ship the item back to us and the item has to be in new, unopened, and sellable condition. Please provice Clear and Detailed photos of the item and the package to our Customer Service Team prior to the return. We reserves all rights to decide if the order can be returned.
Once the product is received by us here at ProCase, we will be happy to proceed with processing the refund. Please note that the actual refund amount you would receive is related to the reason for return. We only cover the return shipping costs and issue the full refund for the returned items that are quality-related or direct results of operation error made on our end, which includes defective items, missing items, and wrong items. Otherwise, returns are subject to restocking fees of 15% of the purchase price and return shipping fees. ProCase will assess the restocking fees and return shipping fees to deduct the fees from the refund amount on all returns.
For exchanging correct models/ versions, accidental orders, and providing wrong shipping address, customers are responsible for return shipping costs.
For other selling platforms, please contact the corresponding Customer Support Department and abide by their specific policies regarding returns.
Please note: unauthorized reselling of any ProCase brand products is prohibited.
2. How to deal with the wrong items received?
We sincerely apologize for sending the wrong item. We do our best to get all the orders right at the first time, and our goal is to ensure the highest satisfaction to all of our customers. There are infrequent cases when we get orders mixed up because of the high volumes of orders we receive each day. But don’t you worry, we are here to help, and our customer representatives will be more than happy to assist.
What you need to do: Send us a photo of the wrong item that you received to our customer service or email to: firstname.lastname@example.org.
Please include "Wrong Item Received" in your Subject Line, and we will send the correct item out as soon as we can. If you would like a refund instead, simply return all the wrong items or the entire order back to us for a full refund. All items have to be returned for the full refund desired. For orders with multiple items, if you decide to keep some items and return the rest, partial refunds will be credited back to your account.
3. How to start a return/exchange?
Contact us through email with your order ID, product name and reason for Return to email@example.com. We will help you with the rest.
You will be notified once we receive the product and issue a full product refund.
4. Once my order has been refunded, how long will it take for my account to process the credit refund?
Please allow approximately 5-7 business days. If you don’t see your credit refund, please follow up with your financial institution.